Privacy policy

Privacy Policy

Last Updated: April 26, 2025

This Privacy Policy describes how Cristal Forde's Language and Travel Hub ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hablemostt.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information You Provide Directly:

  • Contact details including your name, phone number, and email address.

  • Order information including billing address, payment confirmation, and contact information.

  • Account information including username, password, and security details.

  • Shopping information including viewed items, items in your cart, loyalty points, reviews, referrals, or purchases.

  • Customer support information you provide through communication with us.

  • Passport and identification details for travel experience bookings.

Information About Your Usage:

  • Device and browser information, network connection, IP address, and information about your interaction with the Site.

Information from Third Parties:

  • Vendors and service providers (such as Shopify and payment processors).

  • Marketing and business partners.

  • Online tracking technologies including cookies and web beacons.

How We Use Your Personal Information

  • Providing Products and Services: Process orders, payments, customer service, account management, shipping, and returns.

  • Travel Bookings: If you book a travel experience, we may share your passport information, contact details, and relevant travel preferences with hotels, airlines, ground transportation providers, and other third-party travel service vendors strictly for the purpose of securing your bookings and facilitating your participation in the trip.

  • Marketing and Advertising: Send promotional communications via email or SMS, tailor advertisements, and enhance marketing campaigns.

  • Security and Fraud Prevention: Monitor, detect, and respond to fraudulent activities.

  • Service Improvement and Communication: Offer customer support and enhance our Site and Services.

Cookies

We use cookies and similar technologies to operate and improve our Site. These tools help us remember preferences, understand user interactions, and tailor advertising. Most browsers allow you to control cookies through their settings. For more information about the cookies used by Shopify, visit https://www.shopify.com/legal/cookies.

Please note that our Site does not respond to "do not track" signals.

How We Disclose Personal Information

We may share your information:

  • With vendors and service providers who support our operations (e.g., payment processors, hosting services).

  • With business and marketing partners.

  • When required by law or to protect rights and safety.

  • In connection with a business transaction such as a merger or acquisition.

  • Upon your consent, for services like shipping or travel arrangements.

We do not sell or rent your personal information.

Children's Data

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement appropriate security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and review your personal information.

  • Request deletion, correction, or transfer of your personal information.

  • Withdraw consent to certain uses of your data.

  • Opt-out of marketing communications.

You may exercise your rights by contacting us (see Contact section).

Complaints

If you are dissatisfied with how we process your information, you may lodge a complaint with a relevant authority or contact us directly.

International Users

Cristal Forde's Language and Travel Hub operates from Trinidad and Tobago and complies with local privacy and data protection laws. Your information may be processed outside your country of residence.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights regarding your personal information, please contact us:

Thank you for trusting Cristal Forde's Language and Travel Hub with your language learning and travel experiences.